Support
Stuck on a case or found a bug? Here are answers to the most common questions.
How do I play a case?
Every case has three steps. Search the room and tap objects to collect all clues. Then question everyone and show them each clue. Finally, name the culprit. A correct first guess earns three stars.
What is energy and how do I get more?
Each action inside a case — examining an object, showing a clue or making an accusation — costs one energy. Energy restores by itself over time, refills completely when you reach a new rank, and can be bought in the Shop with coins. The training case is free.
How do I earn coins?
Coins are awarded for every solved case (more for more stars), for each new rank and from the daily bonus card.
What does a hint do?
On the accusation step, a hint rules out one innocent suspect. It costs coins, except in the training case.
Can I replay a solved case?
Solved cases can't be replayed, but you can reopen their Case File from the main screen at any time to reread the story, clues and outcome.
How do new cases unlock?
Cases open one after another — solve a case and the next one becomes available.
I don't receive reminders.
Open the App's Settings and turn Notifications on. If iOS has blocked them, the App will offer to open iOS Settings, where you can allow notifications for Mr. Green.
Will my progress be lost if I delete the App?
Progress is stored only on your device. Deleting the App removes it, unless you restore your iPhone from a backup that contains the App's data.
How do I start over?
Go to Settings → Reset Progress. This permanently clears your cases, coins and achievements on this device.
Still need help?
Write to us and include your iPhone model, iOS version and the case number. We usually reply within two business days.